Mr RYAN WILCOX Telephone: 5155567963 400 Spring Street - United States Location: United States
Sector: IT Jobs: Developer, Manager, Web
Job search (short statement...):
Looking for a new challenge overseas where I can utilize my existing skillset within information technology and grow professionally.
Experience:
Bayon IT - managed service provider - IT Service Desk Specialist - July 2021 – Oct 2024
Setup and maintain networks in Meraki dashboard
Provision and adopt Unifi access points in Hostifi dashboard
Adopt, provision, and deploy CISCO Meraki firewalls
Maintain Network data racks – Setup and consolidation
Microsoft account creation and management and various other tasks within admin portal
Familiar with Apple Business Manager (ABM)
Monitor Watchman alerts and message/help end users if necessary Working knowledge of AutoTask – Ticketing system, and IT Glue
VPN setup Mac and Windows
Standard Operating Procedure (SOP) and Knowledge Base (KB) documentation
Knowledgeable about BOX, Dropbox, and OneDrive
Research and solve any other issues assigned to me
ELDRE - IT Support Specialist - Jun 2020–Jul 2021
Response Care system - Technical support
ME MDM App maintenance (iOS and Samsung devices)
Deploy laptop and desktop solutions to clients including data migration
Remote Assistance and other applications through ZOHO
Configure and assemble, test, and deploy FILTRPASS, a proprietary product
Customer Service answering and following up on trouble tickets
Waukee Community School District - Field Technician - Jul 2007–May 2020
Diagnose, repair and maintain hardware, peripherals and software systems
Technical support to school (staff & sponsored technology for students)
Train teachers how to use new equipment (projectors & document cameras, computers, and software)
Maintain an updated network infrastructure
Create software packages using Filewave
Use Apple School Manager, ASM, and Filewave for MDM
Set up classroom audio visual (DVD players, receivers) equipment
Keep software up-to-date with current OS version
Maintain up-to-date accurate records for inventory and repair/maintenance work performed within the school
Education:
Drake University - BA - History Graduated May 2003
ACMT (Apple Certified Macintosh Technician) - 2006 License USA06LHS
Macintosh 365 Fundamentals - MS900 - expected Dec. 2024
Languages:
Spanish - Basic CV attached: CV_8927
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Posted by:
Ryan Wilcox  18/11/2024
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