Mr Dinesh ACHARYA Telephone: +919890437322 Aundh Road, Pune - India Location: India
Sector: Customer service, Call centres
Job search (short statement...):
Seeking roles in Project Management, Customer Service, Operational Excellence, Process Re-engineering, Performance Management, Resource Management, Quality Control, Manpower Planning, Compensation Management
Experience:
Company : Credit Suisse
Tenure : 4 Years - 2019-2023
Domain : Interview Scheduling - Was managing the AMER business of Interview Scheduling and Requisition Raising. ( Voice + Non Voice)
Span : 9 HR FTE.
Company : JP Morgan Chase
Tenure : ~3 years - 2017 - 2019
Domain : Fraud Detection and Avoidance ( Voice)
Span : 300 FTE
Company : FedEx
Tenure : 2 Years - 2015-2017
Domain : Customer Service Manager - ( Voice/ Emails/ Chats management for FedEx Customers)
Span : 90 FTE
Company : Infosys BPO
Tenure : 9.5 Years - 2006-2015
Domain : Order Management / Accounts Payable / BPHR ( Voice + Non Voice )
Span : 120 FTE
Other Companies Worked for in Customer Service : WNS, Kraftwagen, Mphasis.
Education:
• 2009| MBA (Marketing) | VMU
• 2004 | B.Sc. (Electronics) | Pune University
• Certified PMP Professional
• Certified as a Six Sigma Green Belt.
Languages:
English, Hindi, Marathi, Kannada, Telugu
Others:
• CSR – Started a YOUTUBE channel to support students from underprivileged backgrounds to prepare for interviews. (Link : https://youtube.com/@OurSuccessMantra?si=IyJHrMdzGnTbpi1F )
• Multiple Sessions conducted on topics like attitude, Conscious and Subconscious minds, Teamwork etc, in Deshpande Foundation-Hubbali. and various colleges in Pune.
CV attached: CV_8889
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Posted by:
Dinesh Acharya  24/07/2024
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